Shipping policy
At Asuka Naturals, we’re committed to delivering your order as quickly and safely as possible. Below is our shipping policy for all online orders placed through AsukaNaturals.com.
📦 Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- You’ll receive a confirmation email with tracking information once your order ships.
- During product launches or high-volume periods, processing times may be slightly extended.
🇨🇦 Shipping Within Canada
- Standard shipping (3–7 business days): Flat rate or calculated at checkout
🌍 International Shipping
- We currently ship to select international locations.
- Shipping rates and delivery estimates are calculated at checkout.
- Customers are responsible for any import duties, customs fees, or taxes applied by your country.
📬 Tracking
Once your order has shipped, you'll receive an email with your tracking number and a link to monitor your delivery status.
📦 Delays & Issues
- We are not responsible for shipping delays caused by the carrier, weather, or customs.
- If your order is significantly delayed or appears lost, please reach out to us at [support@Indusfoodtraders.com] and we’ll help resolve it.
❌ Incorrect Shipping Info
Please double-check your shipping address before completing your order.
We cannot guarantee replacement or redelivery of orders sent to incorrect or incomplete addresses.
📮 Missing or Damaged Items
If your order arrives damaged or is missing items, email us at [support@Indusfoodtraders.com] within 7 days of delivery. Include your order number and photos, and we’ll take care of it.